Human Factors in Engineering

H08 What's the Problem?!? How to Resolve Conflict


11:00am - 12:15pm

Level: Introductory to Intermediate

Robert Bogue


Thor Projects LLC

Conflict is everywhere. With your users you're fighting for reasonable requirements. With your infrastructure team you're fighting about deployments and what you can do. You're even in disagreement with your fellow developers about the right way to implement the latest feature. Most of us would admit that we don't always resolve conflicts as easily as we would like. Come learn the skills to quickly and easily navigate the difficult waters of conflict. Learn how to keep your cool while stating your needs and how to get others to listen to you. Prepare for a different experience as you'll do exercises to teach you the skills you need to be an expert conflict negotiator.

You will learn:

  • Identify the factors that lead to conflict
  • Create an environment for dialogue
  • Select strategies to minimize conflict