Delivery and Deployment

TH19 Tap, tap, tap. Is this thing on? Communication Matters, from Junior Devs to Directors

10/10/2019

3:00pm - 4:15pm

Level: Introductory to Intermediate

Angela Dugan

Director

Polaris Solutions

In the 20 or so years since I joined the tech community, I moved from an attitude of "please leave me alone in my cube to code and whatever you do don't talk to me!" to well, giving talks on the importance of communication in the software world. The tools and techniques I've come to know and love have changed over time, but a few things have remained constant.

  1. Communicating openly and honestly at all times is HARD
  2. Speaking from a place of vulnerability is RIDICULOUSLY HARD
  3. Without 1 and 2 you're going to really struggle to be an effective and happy member of ANY software team

OK, there's a 4th thing.
4) The days of working alone in your cube like a hermit are largely over for software folks. It really doesn't have to suck. I swear it doesn't.

During my brief time with you, I'm going to rumble with some tough topics and share some of my own embarrassing and enlightening stumbles. It will include things like delivering "bad news" to clients and/or managers and feeling really good about it, managing conflict with team members in healthy and productive ways, and delivering feedback without feeling like you (or the receiver) will vomit. These things are all very possible, and not that hard to master once you have some key tools and insights in your tool belt.

You will learn:

  • What it means to communicate open and honestly
  • Engaging in conflict that doesn't suck for anybody involved
  • Creating feedback loops that foster continuous improvement