Delivery and Deployment

TH11 How to Observe and Talk to Users


11:00am - 12:15pm

Level: Introductory

Billy Hollis

Developer. Designer. Speaker. Author.

Most developers spend far too little time with users. That's partially because they don't have a good sense of what they really need to know. This session starts with that goal, and covers how to get there - questions to ask, techniques to foster discussion, what to what for, and how to analyze user observations. Many developers are quite surprised at how much they can learn and discover when they know how to observe and listen to users.

You will learn:

  • A template for user observation, including schedule and format
  • How to capture user observations as simple sentences, and analyze the observations to discover key factors
  • How to work on listening skills