Human Factors in Engineering

T04 What's the Problem?!? How to Resolve Conflict


8:00 am - 9:15 am

Level: Introductory to Intermediate

Robert Bogue


Thor Projects LLC

Conflict is everywhere. With your users you’re fighting for reasonable requirements. With your infrastructure team you’re fighting about deployments and what you can do. You’re even in disagreement with your fellow developers about the right way to implement the latest feature. Most of us would admit that we don’t always resolve conflicts as easily as we would like. Come learn the skills to quickly and easily navigate the difficult waters of conflict. Learn how to keep your cool while stating your needs and how to get others to listen to you. Prepare for a different experience as you’ll do exercises to teach you the skills you need to be an expert conflict negotiator.

You will learn:

  • How to identify the factors that lead to conflict
  • How to create an environment for dialogue
  • How to select strategies to minimize conflict