Technical Excellence and Leadership Skills

TH17 Secrets of Conflict Resolution


2:45pm - 4:00pm

Level: Introductory

Chad Green

Director of IT Architecture

Glennis Solutions

One of the most challenging aspects of being a leader is dealing with conflict amongst your team. It's vital to productivity to get the team running like a well-oiled machine, even in the face of adversity. Improving your relationships with your coworkers, clients, and managers and find your way through conflict back to cooperation. This session will provide you with the secrets of effective conflict resolution and how to prevent conflicts from ever starting.

You will learn:

  • The five conflict resolution methods and why you would use one over another
  • About the Karpman Dram Triangle is and how we can use it to understand the motivations of those involved within a conflict
  • The 10 useful tips for handling conflict that you can employ right away