Delivery and Deployment

W08 Fast Focus: Level-up Your Feedback Game with These Communication Hacks

04/01/2020

1:30pm - 1:50pm

Level: Introductory

Angela Dugan

People Lead

Polaris Solutions

Feedback makes the world go around, and let's be honest, most of us are BAD at feedback. We're bad at giving it, we're bad at receiving it. Without feedback, it is exponentially more difficult to focus on the things that will help us to continuously improve. So if feedback is critical to us growing and thriving, why aren't we all excitedly showering each other with feedback all the time?

OK, so there really is no hack or cheat here, it's hard work. As a manager of many, I can help you get a good foothold on where to start and tell you where the bodies are buried so you avoid some of the mistakes I've experienced over the years. In my experience, feedback isn't happening because feedback feels risky, vulnerable, scary, even downright anxiety-inducing. Feedback is also something we're not trained to do well, and bad habits like the "feedback sh*t sandwich" is still a common practice. Feedback can feel like a personal and professional minefield, and it doesn't have to!

In this session, we'll warm up with an overview of what feedback is and is not. We'll also review the qualities of high-quality feedback, as well as the other kinds of feedback so you know the difference. We'll finish off with a quick summary of some "tips and tricks" to getting comfortable with giving and receiving candid feedback that has worked really well for me. You'll be a feedback champion before you know it!

You will learn:

  • What feedback is, and is not
  • The importance of using the right language for feedback
  • Learning to recognize and give high quality feedback