Developing New Experiences, Microsoft Sessions

VT09 Developing Sophisticated Conversational Experiences with the Microsoft AI Platform


1:30pm - 2:45pm

Level: Introductory to Intermediate

Bas Brekelmans

Software Architect, Conversational AI


Today, organizations are responding to increased demand from customers and employees looking for information and support. In this session, you will see how you can build your own conversational AI applications using Power Virtual Agents! You will see how you can rapidly enable sophisticated and personalized conversational experiences which can be surfaced and tailored for wherever your end users are, including web chat, telephony and more!

You will learn:

  • Deep dive into Power Virtual Agents and the Microsoft Conversational AI platform
  • How to leverage natural language to provide an engaging user experience
  • The steps for building a multi modal experience that is engaging on text and voice